Job Highlights

• IT Helpdesk Support to Customer

• Overnight shift allowance is provided

• Work Locations: Lai Chi Kok / Work from Home

 

Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong.  We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis.  We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner.  You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.

 

Your Job Duties:

• Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels

• Attend to service enquiries including technical support and fault report via inbound call or email

• Liaise with internal and external parties for fault restoration

• Perform schedule maintenance tasks base on customer’s requirements

• Perform network and Infrastructure monitoring and forwarding alerts to customer

• Assist in system documentation and preparation of reports

• Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor

 

Skills & Experience:

The ideal candidate should possess the following skills and experience:

• Diploma holder or above in computer related disciplines

• Solid working experience in relevant IT infrastructure support or implementation experience

• Knowledge in network, security, MS Window and VMware vSphere is a PLUS

 

The ideal people:

• Good command of both written and spoken English and Chinese

• Good communication and interpersonal skills

• Self-motivated, mature and able to work independently

• Shift duty is required (evening and night shift)

 

The MOST IMPORTANT is to Keep Learning and Team Work:

• Keep Learning - The key to success is keep learning and learning from failure. We will provide on the job training and you will be assigned a “Buddy” to help you familiar with the company on the first year.

• Team Work - Our “One Company, One Team” motto within the company promotes strong team morale which helps to bring about the optimal synergies among various skill set of the group.

 

Being a team member of Amidas, You can enjoy:

Competitive salary package with attractive Fringe Benefits, including:

• Great Company Culture with friendly team members

• Five-day work week with flexible working hours

• Mobile and Transport allowances

• BYOD Sponsorship

• 10 - 20 Days Paid Leave

• Wedding, maternity, paternity, birthday, study and exam leave

• Comprehensive medical and dental insurance coverage

• Attractive education and examination allowance

• Professional training and career advancement opportunities

• Regular company and team events that guarantee fun

• Free snacks and drinks, and TGIF