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Technical Support Engineer (Shift Required)
Job Highlights
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IT Helpdesk Support to Customer
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Overnight shift allowance is provided
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Work Locations: Lai Chi Kok / Work from Home
Amidas is a fast-growing IT System Integrator focusing on Enterprise Market in Hong Kong. We are expanding our Professional Service Team in different solutions area, including Digital Workspace, Cloud & Digital Transformation, Cyber Security and Data Management & Analysis. We require enthusiastic service-oriented people to handle business customers’ enquiries and requests in a professional and timely manner. You will receive professional training in customer service skills and products that will provide you with the skills and knowledge required for a successful career.
Your Job Duties:
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Provide 1st level Support Service and escalate complex issues to Tier-2 support team within the agreed service levels
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Attend to service enquiries including technical support and fault report via inbound call or email
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Liaise with internal and external parties for fault restoration
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Perform schedule maintenance tasks base on customer’s requirements
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Perform network and Infrastructure monitoring and forwarding alerts to customer
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Assist in system documentation and preparation of reports
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Delivery of daily operation reports, problem logging, resolution, escalation and handover to designated supervisor
Skills & Experience:
The ideal candidate should possess the following skills and experience:
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Diploma holder or above in computer related disciplines
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Solid working experience in relevant IT infrastructure support or implementation experience
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Knowledge in network, security, MS Window and VMware vSphere is a PLUS
The ideal people:
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Good command of both written and spoken English and Chinese
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Good communication and interpersonal skills
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Self-motivated, mature and able to work independently
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Shift duty is required (evening and night shift)
The MOST IMPORTANT is to Keep Learning and Team Work:
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Keep Learning - The key to success is keep learning and learning from failure. We will provide on the job training and you will be assigned a “Buddy” to help you familiar with the company on the first year.
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Team Work - Our “One Company, One Team” motto within the company promotes strong team morale which helps to bring about the optimal synergies among various skill set of the group.
Being a team member of Amidas, You can enjoy:
Competitive salary package with attractive Fringe Benefits, including:
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Great Company Culture with friendly team members
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Five-day work week with flexible working hours
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Mobile and Transport allowances
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BYOD Sponsorship
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10 - 20 Days Paid Leave
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Wedding, maternity, paternity, birthday, study and exam leave
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Comprehensive medical and dental insurance coverage
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Attractive education and examination allowance
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Professional training and career advancement opportunities
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Regular company and team events that guarantee fun
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Free snacks and drinks, and TGIF